Returns & Exchanges Policy

At Rofee, we strive for your complete satisfaction with your purchases. If you are not entirely satisfied with your product, we offer a flexible returns and exchanges policy to ensure your comfort.

1. Returns & Exchanges Conditions

• Time Frame: You may return or exchange products within 7 days from the date of receiving your order.
• Product Condition: The product must be in its original condition, unused, undamaged, and with all original tags and packaging intact.
• Proof of Purchase: The original purchase invoice or electronic proof of purchase must be provided.
• Non-Returnable/Non-Exchangeable Items: Products that have been customized at the customer's request, or products purchased during final sale periods.

2. Return Process

To return a product, please follow these steps:

1. Contact Customer Service: Please reach out to us via email or phone within the specified time frame, providing your order number and reason for return.
2. Prepare the Product: Carefully pack the product in its original packaging with all accessories and the invoice.
3. Shipping: We will arrange to collect the product from you, or provide instructions on how to ship it back to us. The store covers shipping costs if the reason is a manufacturing defect.
4. Inspection & Refund: After receiving and inspecting the product and confirming it meets the conditions, the refund will be processed to the original payment method within 7–14 business days.

3. Exchange Process

To exchange a product, please follow these steps:

1. Contact Customer Service: Please reach out to us via email or phone within the specified time frame, providing your order number, the product you wish to exchange, and the new product you would like.
2. Prepare the Product: Carefully pack the product in its original packaging with all accessories and the invoice.
3. Shipping: We will arrange to collect the product from you. The store covers shipping costs if the reason is a manufacturing defect.
4. Inspection & Exchange: After receiving and inspecting the product and confirming it meets the conditions, the new product will be shipped to you. An exchange may require payment of a price difference if the new product is higher in price.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately within 24 hours of receipt with photos of the damaged product. We will cover all return and exchange costs in this case.

5. Contact Us

If you have any questions about our Returns & Exchanges Policy, please contact us:

• 📧 Email: rofee.brand@gmail
• 📱 WhatsApp/Phone: 0123456789